1. Cancelled checkout
If you leave or cancel Stripe checkout before payment completes, no Fan Points are published. If Stripe made no charge, there is nothing to refund.
2. When a refund may apply
A refund may apply for a duplicate charge, incorrect amount, confirmed payment that is not published because of a FanRank error and cannot be restored, a verified unauthorised transaction, or where required by law.
3. No automatic refund
Losing positions because other users accumulate more Fan Points does not generate a refund. Changing your preferred artist after payment, changing your mind after the points are published or ceasing to use the site also does not automatically generate a refund. Mandatory consumer rights remain unaffected.
4. Withdrawal and performance
By accepting the Fan Points terms before paying, you expressly request immediate performance. The main service is performed when your points and entry are published. Once fully performed with your consent and acknowledgement, the withdrawal right is lost for that service. Where withdrawal legally applies before complete performance, applicable law will be followed.
5. How to request a refund
Email andresquinterospain@gmail.com with your handle, artist, amount, approximate date and Stripe receipt if available. Never send a full card number. We may request reasonable information to verify the operation.
6. Refund method
Approved refunds return to the original payment method through Stripe. Timing depends on Stripe, card networks and the bank. FanRank updates the entry so refunded payments no longer count in the ranking.